Bakı,
Azərbaycan
14.07.2025 22:37
-
14.08.2025 12:00
İş haqqında məlumat
- Manage large volumes of incoming chat sessions.
- Identify and assess customer needs to ensure high levels of satisfaction.
- Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
- Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
- Build and maintain strong relationships with customers through open and interactive communication.
- Provide accurate, valid, and complete information using the appropriate tools and methods.
- Meet personal and team targets for customer service, sales, and chat handling.
Tələblər
- Minimum of 1 year of experience as a Customer Service Specialist.
- Advanced proficiency in English.
- Strong written and verbal communication skills.
- Familiarity with CRM systems and practices.
- Customer-oriented approach with the ability to adapt and respond to various personality types.
- Proficiency in Microsoft OS and Office products.
