Bakı,
Azərbaycan
08.04.25
-
08.05.25
İş haqqında məlumat
- Define and execute Customer Value Management Unit operational plan based on the provided tactical plan;
- Design and execute proactive measures to minimize churn, enhance customer loyalty and increase revenue using upsell and cross-sell techniques;
- Process raw data and interpret to the necessary format for detailed analysis as well as set ad hoc/permanent reporting requirements;
- Provide continuous and up-to-date segmentation of the customer base and make best offers for each segment based on their profile;
- Explore ways of manual work automation and suggest best practices for relevant implementation;
- Liaise with relevant parties in order to be aware of customer complaints, technical faults and other problematic issues regarding CVM portfolio and solve them in-time and with high quality;
- Be involved in all required processes of offer development/campaign management and complete assigned requirements in-time and with high quality;
- Monitor key performance indicators of the organization and CVM initiatives on a daily basis and make sure to act proactively and reactively.
Tələblər
- Experience: A year of experience in product marketing, product management, business analytics or data analytics or 2 years of experience in similar fields;
- Education: Bachelor degree. Education in business administration, marketing, economics or data analytics is an advantage;
- Language Proficiency: Azerbaijani - Full Professional Proficiency; English - Limited Working Proficiency;
- Computer skills: Proficiency in MS Office and intermediate level of any data analytics tool/programming language;
- Soft skills: Analytical thinking,communication, problem solving, multitasking;
- Specific areas of expertise: Project coordination, product management, digital enhancement, data analysis, data representation.
