Bakı,
Azərbaycan
23.07.2025 21:35
-
23.08.2025 12:00
İş haqqında məlumat
- Responds to requests for assistance as per internal practice (in person, via phone, email, portal, etc;
- Provides friendly and helpful customer service;
- Assists IT Service Desk customers with troubleshooting of computer related issues such as (but not limited to) virus removal/password resets/email setup/software installs/media classroom assistance;
- Maintains accurate records of completed and pending requests using the means provided by ADA University;
- Provides superior customer service to all IT Service Desk team, support personnel, and fellow employees;
- Be able to work independently and troubleshoot minor issues, but at the same time complying with internal incident escalation guideline;
- Demonstrate good social and communication skills in a professional environment;
- Performs initial diagnostics and suggests solutions for technical hardware and software issues;
- Based on incoming incident and problem requests conducts continuous self-development and research using available resources (vendor knowledgebases, experience sharing, internal and external training, self-education);
- Stays up-to-date with system information, changes and upgrades;
- Performs other relevant duties as assigned by the immediate supervisor.
Tələblər
- Bachelor’s degree (IT, Engineering, Computer Science) or minimum of 1-year relevant experience in a similar role;
- Good (above intermediate) PC literacy skills, DNS, DHCP, basic networking;
- OSI model;
- Troubleshooting skills;
- Oral and written communication skills;
- Service-oriented;
- Attentive to details;
- Ability and willingness to perform repetitive work;
- Ability to learn and apply new knowledge and methods;
- Able to adhere to agreed timeline;
- Fluent in Azerbaijani and English (desirable) languages.
