Bakı,
Azərbaycan
28.04.25
-
28.05.25
İş haqqında məlumat
- Be the warm welcome that kicks off a memorable guest experience ;
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone ;
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay ;
- Handle cash and credit transactions ;
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes ;
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns;
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary ;
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed ;
- Take pride in your appearance and place as a brand ambassador ;
- Always know what events and activities are on the day’s schedule ;
- Jump into other ad-hoc duties when your colleagues need your help;
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests;
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay;
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs;
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner;
- We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training;
- Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
Tələblər
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to ;
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ;
- Fluency in Azerbaijani, English and Russian languages - extra language skills would be great, but not essential ;
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers;
- Flexibility - night, weekend and holiday shifts are all part of the job ;
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential ;
- Experience - ideally you’ll have spent at least one year in a front desk or guest service position;
- Fluency with Opera PMS ;
- Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
