• Implement and manage IT processes based on the ITIL framework across our organization;
• Analyze existing IT processes and identify opportunities for improvement;
• Design and document new IT policies, processes and procedures to enhance efficiency and service delivery;
• Train and support other IT staff on ITIL best practices and process implementation;
• Define and improve performance metrics for processes;
• Continuously monitor process performance and adjust as needed;
• Collaborate cross-functionally with teams in IT, operations, and other departments;
• Stay up-to-date on the latest ITIL guidelines and industry best practices;
• Implementation, improvement and management of ITSM tool;
• 5 work days from 08.00-17.00 or 09.00-18.00;
• Meal allowance;
• Annual performance and project bonuses;
• Corporate health program: VIP voluntary insurance and special discounts for gyms;
• Access to Digital Learning Platforms.

• 3+ years of experience implementing and managing ITIL-based IT processes;
• Strong understanding of the ITIL framework and its core principles;
• Excellent analytical and problem-solving skills;
• Proven ability to design and document efficient IT processes;
• Experience training and supporting teams on process adoption;
• Exceptional communication and interpersonal skills;
• Bachelor's degree in IT, business, or a related field;
• Experience with IT service management (ITSM) tools.

Nice to have:

• Knowledge of Lean/Six Sigma methodologies;
• ITIL and / or project management certification (e.g. PMP, PRINCE2).