Customer Success Specialist

By agreement

1891

Full-time

Baku, Azerbaijan

02.04.25 - 02.05.25

Working conditions

Build and maintain strong relationships with customers to ensure satisfaction and long-term engagement;
Act as the main point of contact for customer inquiries, providing timely and effective solutions by using feedbacks from customers in different channels;
Monitor customer usage and engagement to identify potential risks and opportunities for growth.
Collect and analyze customer feedback to inform product and service improvements;
Collaborate with internal teams to resolve issues and improve the overall customer experience;
Organize and participate in training sessions or workshops to educate customers about new features or services;
Keep up-to-date with industry trends and best practices in customer success.

Bachelor’s degree in Business Administration, Communications, or a related field;
2+ years of experience in customer success, account management, or a similar role, preferably in telecommunications;
Strong customer-centric mindset with excellent communication and interpersonal skills;
Ability to handle customer escalations and resolve issues efficiently;
Experience using CRM tools and customer success platforms;
Analytical skills to track and interpret customer success metrics;
Proficiency in data analysis and experience with customer feedback tools (e.g., NPS, CSAT);
Team-oriented attitude with the ability to work collaboratively across departments;
Excellent organizational skills with the ability to manage multiple priorities;
Proactive approach to understanding customer needs and delivering tailored solutions;
High attention to detail and a proactive approach to identifying and solving customer issues;
Fluency in Azerbaijani and English