Support engineer

By agreement

5286

Full-time

Baku, Azerbaijan

19.03.25 - 19.04.25

Working conditions

Respond to customer inquiries via phone, email, or chat in a timely and professional manner;
Diagnose and troubleshoot technical issues, providing effective solutions;
Assist customers with software and hardware problems;
Maintain detailed records of support requests and resolutions in our ticketing system;
Collaborate with other teams to escalate and resolve complex issues;
Provide feedback to product teams based on customer interactions to improve services;
Participate in creating and updating technical documentation and FAQs;
Stay current with industry trends and product updates to effectively support customers.

Ability to analyze logs and identify root causes;
troubleshooting and debugging skills;
Familiarity with databases;
Ability to communicate clearly and professionally with clients and internal teams;
Experience writing technical documentation or support guides.