• Greet guests warmly and escort them to their rooms.
• Deliver and collect luggage efficiently upon guest arrival and departure.
• Maintain accurate records of all deliveries and pick-ups.
• Handle guest interactions with the highest level of hospitality and professionalism.
• Resolve guest concerns and accommodate special requests when possible.
• Provide accurate information about hotel services, operations, in-house events, and directions.
• Proactively greet and assist all guests passing through the lobby.
• Comply with Four Seasons’ Work Rules and Standards of Conduct.
• Work harmoniously with all colleagues and supervisors.
• Perform shoeshine services and other guest errands, including local travel.
• Stay informed about guest arrivals, luggage status, special requests, and scheduled transfers.
• Open and close the main entrance doors for guests.
• Assist the front desk with room escorts during busy periods.
• Maintain the cleanliness and organization of the lobby area.
• Recognize and acknowledge returning guests by name.
• Monitor the lobby for unattended items or suspicious behavior and report to Security immediately.

What we offer: 

• Participation in the hotel’s executive decision-making process.
• Opportunities for professional development and training.
• Access to Four Seasons’ global employee benefits including travel privileges.
• A dynamic and inclusive workplace where your leadership will make an impact.
• Competitive salary and comprehensive benefits package. 

Schedule & Hours:

• This is a Full-Time position. Candidates must be able to work Mornings, Nights, Weekends, and Holidays according to business mandates. 

Interested candidates can send their CV to the e-mail address in the Apply for job button.

• Azerbaijani citizenship (required)
• Strong communication and interpersonal skills
• Ability to lift and carry luggage
• Professional appearance and demeanor
• Fluency in Azerbaijani and English (additional languages a plus)
• Prior hospitality or customer service experience preferred