• Ensure the smooth and efficient operation of all resident-related aspects of the Resort & Residences, ensuring services are delivered in accordance with established standards and performance targets;
• Act as the primary point of contact for residents by receiving, registering, and resolving inquiries, complaints, and suggestions in a timely and professional manner;
• Maintain continuous and effective communication with residents, monitoring satisfaction levels and addressing concerns proactively;
• Oversee and monitor the quality of services provided within the residential complex, including housekeeping, security, technical maintenance, landscaping, and other communal services;
• Inform residents in a timely manner about renovation works, utility interruptions, technical updates, and other important operational matters;
• Supervise the collection of residence/service fees, conduct negotiations with residents regarding outstanding balances, and ensure payment discipline;
• Ensure compliance with internal residential rules and regulations, including noise control, parking policies, waste disposal, and general community standards;
• Organize social events, community gatherings, and holiday programs to strengthen neighborhood relations and resident engagement;
• Work closely with internal departments (technical, security, finance, customer service, etc.) to ensure coordinated and efficient service delivery;
• Prepare and present regular reports to senior management regarding resident feedback, service quality, and operational performance;
• Review existing Standard Operating Procedures (SOPs) and contribute to their continuous improvement and expansion;
• Maintain resident trust and satisfaction by responding effectively to service-related challenges and feedback.

Work Conditions:

• Work schedule: 6 days per week;
• Stable and dynamic working environment within a premium resort and residential complex;
• Competitive salary and performance-based bonus system;
• Opportunities for professional growth and career development within Sea Breeze Group.

• Strong professional reputation in the hospitality or residential management industry, with proven experience in senior operational or general management roles within premium residential, resort, or 5-star hospitality environments;
• Exceptional communication and diplomatic skills, with the ability to manage sensitive situations professionally;
• Strong problem-solving and crisis management capabilities;
• High level of organizational and leadership skills, with the ability to manage teams and coordinate multiple stakeholders;
• Detail-oriented approach to operations, ensuring the highest standards of service quality and asset maintenance;
• Strong business acumen with strategic thinking focused on operational efficiency and commercial success;
• Fluency in Azerbaijani, Russian, and English;
• Proficiency in MS Office and relevant property or hotel management systems (e.g., Elektra, Opera, or similar);
• High level of stress tolerance, responsibility, and resident-focused service mindset.

Application Procedure – Executive-Level:

• Qualified candidates are invited to submit their detailed CV along with current and expected compensation to the e-mail address in the Apply for job button. 
• Kindly ensure that the position title “Director of Resident Relations” is clearly indicated in the subject line of your email.