We are looking for a motivated and detail-oriented End User Support Junior Specialist to join our IT Support team and provide fast, effective, and user-focused technical assistance. This role plays a key part in ensuring smooth day-to-day IT operations by handling user requests, resolving basic technical issues, and maintaining high service quality standards. The ideal candidate should have strong communication skills, a proactive attitude, and a willingness to learn and grow in a dynamic IT environment. If you are passionate about technology and enjoy helping people solve technical problems, we would be glad to have you on our team.

Key Responsibilities:

• Receive and register technical requests from users via phone, e-mail, chat, remote support tools, and ticketing system.
• Provide initial resolution for basic and daily issues related to hardware, software, printers, e-mail, Microsoft 365, and standard business applications.
• Handle standard service requests such as password resets, login issues, printer connection problems, basic software configuration, and similar tasks.
• Assist with initial setup and handover of desktops, laptops, monitors, printers, keyboards, mice, and other IT equipment.
• Provide first-level technical assistance to end users using remote support tools.
• Record all actions, user communication, and resolution details clearly and accurately in the ticketing system.
• Use Knowledge Base articles to resolve standard issues and support updates when new information is identified.
• Escalate unresolved or complex incidents to Middle/Senior support level in a timely and proper manner.
• Support IT asset registration and inventory update activities.
• Work in accordance with internal procedures, SLA requirements, and information security rules.

• Education in Information Technology, Computer Science, or a related field is preferred.
• Knowledge of English and Russian is an advantage; the candidate should be able to read and understand texts in these languages and possess strong research and search skills.
• 1 year of experience in Helpdesk, IT Support, or Technical Support, including internship experience.
• Basic knowledge of Windows OS and Microsoft 365 applications.
• Basic diagnostic and troubleshooting skills for computer hardware and peripheral devices.
• Basic understanding of networking: IP, LAN, Wi-Fi, DNS, DHCP.
• Basic understanding of Active Directory and user accounts is an advantage.
• Good communication skills, customer-oriented approach, responsibility, and willingness to learn.
• Ability to work in a team and follow established procedures.

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