• Follow company policies and procedures related to payroll and uniform standards; 
• Set up the hostess stand, review reservations, and assist in optimizing restaurant layout; 
• Ensure the restaurant is opened on time and prepared according to standards; 
• Inspect cleanliness and setup of the dining area and tables before service; 
• Ensure menus and other materials are in excellent condition; 
• Manage guest seating in line with service standards and capacity; 
• Maintain an updated seating chart and track guest flow (cover count); 
• Operate reservation systems (e.g., OpenTable) efficiently; 
• Greet guests warmly with professionalism and courtesy; 
• Handle walk-in guests and waiting lists effectively; 
• Assist with lost and found items when necessary; 
• Escort guests to their tables and ensure proper seating arrangements; 
• Assist guests with coats or personal belongings if required; 
• Address guests by name where possible to enhance experience; 
• Handle guest complaints promptly and inform management accordingly; 
• Answer phone calls, manage reservations, and provide accurate information; 
• Anticipate guest needs and monitor the dining area continuously; 
• Respond appropriately to emergency and safety situations; 
• Support other departments when required and perform additional duties as assigned

Benefits:

• 1 day off per week; 
• Complimentary round-trip shuttle bus; 
• Shared tips and service charge; 
• Daily staff meals provided on-site; 
• Opportunity to work with an international hospitality brand. 

• Previous experience in a similar role; 
• Experience in high-volume and fast-paced environments; 
• Background in hospitality or customer service industry; 
• Strong organizational and multitasking skills; 
• Ability to meet deadlines and handle administrative tasks; 
• Familiarity with reservation and facility management systems; 
• Strong communication skills in English, Russian, and Azerbaijani; 
• Ability to work 6 days per week (shift-based schedule); 
• Proficiency in Microsoft Office applications; 
• Professional appearance and customer-oriented attitude.