Ticket & Contractor Management

• Receive, register, and monitor all maintenance tickets, including electrical, mechanical, HVAC, refrigeration, plumbing, ventilation, lifts, travelators, and cargo lifts.
• Track Service Level Agreements (SLAs) for city and regional sites.
• Maintain comprehensive records of completed works for all contractors in Excel or other FM systems.
• Verify accuracy of reports from supervisors, engineers, and technicians.
• Ensure proper closure of tickets in the FM software (e.g., Fiix).

Equipment Documentation Management

• Maintain complete documentation for lifts, travelators, and cargo lifts, including test protocols, acts, reports, and contracts.
• Archive documents electronically and physically.
• Prepare monthly reports on accidents, defects, and completed works.
• Monitor service company performance and ensure compliance.
• Prepare data and reports for CPO, HSE, and Finance teams.

Minimum Stock & Procurement Control

• Maintain a list of critically necessary spare parts and items (MIN-STOCK LIST).
• Track procurement status with the Procurement team.
• Initiate creation of purchase orders for required items.

Technical Service & Vehicle Support

• Monitor fines and maintenance schedules for FM department vehicles.
• Prepare monthly reports on vehicle usage and service.
• Verify invoices and service acts related to transport maintenance.

Administrative Support

• Coordinate FM activities with Operations, Procurement, Finance, IT/TSS, Security, HSE, and Construction.
• Prepare weekly and monthly reports, presentations, and visual files for management.
• Maintain department holiday schedules, day-off, sick leave, and business trip records.
• Generate monthly HR reports on employee presence and absence.

Technical & Software Support

• Create and monitor IT/TSS tickets related to facility management.
• Participate in FM software development: gather requirements, test updates, and verify implementation.
• Ensure adherence to execution deadlines for technical requests.

How to apply:

Interested candidates can apply by sending their CV with the subject “Facility Operational Support Specialist” to the e-mail address in the Apply for job button. Please note that only shortlisted candidates will be contacted for the next stage of the recruitment process.

• Bachelor’s degree in Economics, Engineering, or related field preferred.
• 1 year of experience in facility operations, technical support, or maintenance coordination.
• Strong organizational and administrative skills.
• MS Excel and reporting tools.
• Excellent communication and coordination skills across departments and vendors.
• Attention to detail and ability to maintain accurate documentation.
• Ability to manage multiple tasks and deadlines efficiently.
• Interaction with contractors, suppliers, and internal teams across locations.
• Fluent Knowledge of Russian language, English language is desirable