Provide on-site IT support for:

• Quality Control laboratories and manufacturing-related IT/OT systems
• End-user computing environments (office and shop-floor users)

Prepare, configure, and deliver user computers, including:

• Operating system installation and configuration
• Domain joining and user profile setup
• Handover to users in line with IT standards

Manage Active Directory–based environments, including:

• User and group management
• Understanding and application of Group Policies (GPOs)
• Working within existing domain and security policies

Perform basic network administration tasks, including:

• Simple firewall rule configuration
• Switch configuration and port management
• Coordination with central network teams for advanced changes

Support IT/OT systems used in regulated environments by:

• Participating in system setup, testing, and documentation activities
• Supporting access control, authorization, and backup processes

Execute and maintain:

• Backup and restore checks for local systems
• Asset tracking and system inventory

Act as the interface between:

• On-site users, Quality, Engineering, and Manufacturing teams
• Central IT teams and external vendors

Report incidents, changes, and risks to central IT in a structured and timely manner

• Proven experience working in Active Directory–based corporate environments
• Hands-on experience with: Windows operating systems (client and basic server administration), Domain-based user and device management
• Basic knowledge of: Firewall and network switch configuration, LAN/WAN fundamentals
• Experience providing end-user IT support in production or industrial environments
• Ability to follow centrally defined IT standards and procedures
• Strong sense of responsibility and ownership in a site-based role
• Ability to work independently while maintaining clear reporting lines
• Good communication skills and team-oriented mindset
• Ability to read and write technical documentation in English 
• Experience in pharmaceutical, biotech, chemical, or regulated manufacturing environments
• Awareness of GxP, CSV, 21 CFR Part 11, or EU Annex 11
• Familiarity with IT/OT coexistence in manufacturing sites
• Basic understanding of information security standards (e.g., ISO 27001)