The Operations Manager will be responsible for overseeing the day to day running and the strategic planning of the residence’s operation.  You will ensure the delivery of exceptional and unique service standards across all areas. You will have a hands-on approach and take a proactive role with departmental managers in order to identify and support needs at all levels. You will be an inspirational leader, who is passionate in delivering extraordinary guest experiences and who takes pride in sharing success with your team. With extensive experience in luxury properties the ideal candidate will be able contribute to maximizing our existing reputation, service excellence, revenue and profitability across all areas. You will deputize in the absence of the General Manager and continually develop the product and the guest service proposition of an InterContinental hotel making our brand promise come to life.

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training. 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

Ideally, we are looking for a well-rounded Operations Manager, with Rooms or Food & Beverage background in a luxurious hospitality environment. Our ideal candidate will be charismatic, sophisticated & cosmopolitan just like our guests.  They need to demonstrate high levels of guest focus as second nature and display that they have a solid financial, operational and commercial awareness.  In addition they will have demonstrated the ability to manage the roll out and successful delivery of projects that drive guest scores, revenue, efficiency or profitability.

You will be a confident communicator with the ability to lead and develop your teams and influence across all areas of the business.