Bakı,
Azərbaycan
29.05.2025 23:32
-
29.06.2025 12:00
İş haqqında məlumat
- Report the processes done within the warranty procedures and follow-up the payment related warranty processes.
- Responsible for troubleshooting, maintenance, and failure resolution of gas, generator and marine engines in the field, including supervision of field service teams.
- Coordination of major, top-end, and major overhauls of gas marine engines and generators
- Preparing and presenting technical reports to customers
- Conducting site and customer visits, and managing projects
- Resolving issues in coordination with customers
- Report the undefined failures to Caterpillar in order to advise Caterpillar.
- Train the technicians for the newly released service manuals.
- Order the parts related to the published modifications.
- Give technical information service to other departments for machine and parts issue.
- Manage Product Support Program (PSP) and Product Improve Programs (PIP).
- Manage product delivery reports and enter these to Caterpillar system.
- Track special machine and components failure and modifications and inform these to Caterpillar.
- Plan all Caterpillar service literatures and continuous publications distributions to related personnel.
- Give technical suggestions and define technical problems to Customers.
- Arrange customer visit in order to get technical info.
- Ensure the Job Safety and Employee health protection program in the workshop.
- Organize field technicians in order to response customer’s service request. Join the field team if necessary.
- Plan and follow up the technician activity and efficiency.
- Realize the Annual Service Budget within the region.
- Plan and follow up the Customer Support Agreements.
- Define the failure on the machine and component, ensure to open work order, prepare the labour and parts quotation and release the process after customer’s approval.
- Control the purchase document released for outsource suppliers for service requirements.
- Ensure the contamination control program done in workshop and field.
- Work in compliance with the Group Ethic Standards and Principles and making others do the same.
- Fill and preserve all kinds of required documents, contracts, reports and other papers.
- Perform other tasks specified in the procedures.
- Checking daily monthly service report to reach the service budget.
- Take necessary action to improve service Key Performance Indicators (KPIs).
- Constitute service costs and taking measures to reduce them.
- Check the product and support services supplied by the local suppliers and subcontractors and making studies to lower them.
- Ensure to fulfil service projects committed to Caterpillar.
- Respond to customer complaints, giving technical guidance to the support activities and taking necessary measures for these complaints to be resolved and not get repeated.
- Form the yearly training programs for the service staff.
Tələblər
- Bachelor’s degree in engineering (Mechanical or Electrical) or relevant field from the accredited university or at least 3 years of work experience in a relevant role;
- Strong communication, analytical, leadership and influencing skills and ability to operate independently;
- High level of competence in preparation and presentation;
- Strong data-entry skills and attention to detail;
- Exceptional analytical thinking, problem solving, and organizational skills;
- Able to prioritize work, delegate, and meet deadlines;
- Positive "can do" attitude with a passion for customer service;
- Collaborative worker and teambuilding ability;
- Fluency in written and oral Azerbaijani, English. Proficiency in Turkish and Russian is preferred;
- Computer skills-user level (MS Office usage);
- Ability to travel on occasion;
- Local candidates strongly preferred.
