Bakı,
Azərbaycan
24.06.2025 10:43
-
24.07.2025 12:00
İş haqqında məlumat
- Serve as the first point of contact for customer teams, receiving and reviewing issue reports;
- Communicate directly with customer testers to gather information, clarify issues, and provide updates on resolution status;
- Ensure a high level of customer satisfaction by addressing concerns promptly and professionally;
- Collaborate closely with internal QA, Business Analysts, Developers, and the Project Manager to support issue resolution and testing processes;
- Track issue progress in Jira and ensure timely and accurate updates to the customer;
- Assist in preparing weekly status reports and support documentation;
- A dynamic, inclusive, and collaborative work culture;
- A key role in shaping internal processes and support best practices;
- Competitive compensation, benefits package, and the opportunity to make a meaningful impact on a scalable product
Tələblər
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related technical field;
- Strong analytical and problem-solving skills, with the ability to manage ambiguity and prioritize effectively;
- Attention to detail, especially in documenting and communicating technical issues;
- Good organizational and time-management skills; ability to handle multiple tasks simultaneously;
- Understanding of software systems, testing procedures, or issue tracking tools (training will be provided);
- Excellent interpersonal and communication skills to work collaboratively across multiple teams;
- Work Format: Full-time, office-based position;
- Experience: No prior experience required; fresh graduates are welcome;
- Language Skills: Fluency in Azerbaijani is required. English is a strong plus; Communication will involve both written and spoken interaction.
