If you are passionate about authentic hospitality and service, have relevant experience, can demonstrate strong problem solving, organizational and administrative skills, we have a great job opportunity for you as a Team Leader  –  Events Service.

Job Duties:

• Follows Event Standards for customer service.
• To be fully conversant with all services and facilities offered by the hotel.
• To attend to guest request and inquiries in a timely manner as appropriate.
• To communicate all guest comments and complaints to the department manager in a timely manner and follow up on corrective measures.
• Act as an Event Service Leader for medium sized functions and be available to guests especially during set-up, coffee breaks and meal breaks.
• Follows all checklists for the relevant event type
• Meets and liaises with the Kitchen and Beverage Department before the event to go through the final details and special requests. Maintain constant communication with the Chef de Cuisine to ensure a smooth operation.
• Be fully conversant with all aspects of the Micros System.
• Oversees the punctuality and appearance of all full time and casual Event Services associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Assists associate to understand and adhere to Rules and Regulations established in the Employee Handbook and the hotel's policies including but not restricted to fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Carries out any other reasonable duties and responsibilities as assigned.
• To attend training sessions and meetings as and when required.

• Restaurant, Hospitality or Hotel school graduate (desirable)
• Sound operational background; minimum 2 years in F&B Department in a five-star hotel property
• Operating knowledge of MS Office, word processing essential
• Excellent people skills, communication and listening skills
• Willing to working in shifts and flexible to schedule including days, nights, weekends and holidays
• High level of discretion, responsibility and accountability
• Excellent interaction and general verbal communications skills
• Demonstrates effective listening skills
• Pleasant personality; friendly and smiling