If you are passionate about authentic hospitality and service, have relevant experience, can demonstrate strong problem solving, organizational and administrative skills, we have a great job opportunity for you as a Team Leader – F&B.

• To ensure that the outlet is managed efficiently according to the established concept statements.
• To be fully conversant with all services and facilities offered by the hotel.
• To assist in conducting monthly inventory checks on all operating equipment and supplies.
• To maintain positive guest and colleague interactions with good working relationships.
• To assist in controlling the requisitioning, storage and careful using of all operating equipment and supplies.
• To follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;
• To conduct daily pre-shift briefings to associates on preparation, service and menu.
• To liaise with the Kitchen and Beverage department on daily operation and quality.
• To handle all guest complaints, requests and enquiries on food, beverage and service.
• To establish a rapport with guests maintaining good customer relationship.
• To ensure that the outlet cashiering procedures are strictly adhered to.
• To assist in the revision and updating of the outlet Departmental Operations Manual on as needed basis.
• To assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.
• To maintain the Daily Log Book.
• To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
• To submit all guest/associate incident reports.
• To provide a courteous and professional service at all times.
• To have a complete understanding of and adhere to the hotel's policy relating to Fire, Hygiene, Health & Safety.
• To maintain a high standard of personal appearance and hygiene at all times.
• To ensure that all associates report for duty punctually wearing the correct uniform/attire and name badges at all times. And to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
• To ensure that all associates provide a friendly, courteous and professional service at all times.
• To assist in the training of associates ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.

• Restaurant, Hospitality or Hotel school graduate (desirable)
• Sound operational background; minimum 2 years in F&B Department in a five-star hotel property
• Solid knowledge of food & beverage products, trends, services and on-the-job skills and techniques
• Operating knowledge of MS Office, word processing essential
• Excellent people skills, communication and listening skills
• Willing to working in shifts and flexible to schedule including days, nights, weekends and holidays
• High level of discretion, responsibility and accountability
• Excellent interaction and general verbal communications skills
• Demonstrates effective listening skills
• Pleasant personality; friendly and smiling

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