Bakı,
Azərbaycan
12.09.2025 03:36
-
12.10.2025 12:00
İş haqqında məlumat
- Achieve positive outcomes from Guest queries in a timely and efficient manner;
- Accept and deliver all messages correctly and promptly for both Guests and management;
- Ensure all wake up calls take place at the correct time;
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate;
- Handle emergency calls immediately and relay comprehensive and accurate information, as required;
- Demonstrate a high level of customer service at all times;
- Comply with hotel security, fire regulations and all health and safety legislation;
- Attend appropriate training courses, when required;
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity;
- Follow company brand standards;
- Assist other departments, as necessary.
Tələblər
- Positive attitude and good communication skills, especially on the telephone;
- Commitment to delivering a high level of customer service;
- Ability to work on your own and as part of a team;
- Competent level of IT proficiency.
