Front Office Supervisor

By agreement

5677

Full-time

Baku, Azerbaijan

19.03.25 - 19.04.25

Working conditions

Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level;
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution;
Delivers on plans and objectives where front office initiatives & hotel targets are achieved;
Supervises the front office team fostering a culture of growth, development and performance within the department;
Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained;
Builds and maintains effective working relationships with all key stakeholders;
Takes ownership to deliver an effective planned guest engagement program;
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Experience in Front office;
Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style;
Commitment to delivering exceptional guest service with a passion for the hospitality industry;
Ability to find creative solutions with proven problem-solving capabilities offering support where required;
Personal integrity, with the ability to work in an environment that demands excellence, time and energy;
Knowledge of Opera PMS is advantage;
Fluent in Azerbaijani, English, Russian.