Баку,
Азербайджан
19.03.25
-
19.04.25
O работе
- Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level;
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution;
- Delivers on plans and objectives where front office initiatives & hotel targets are achieved;
- Supervises the front office team fostering a culture of growth, development and performance within the department;
- Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained;
- Builds and maintains effective working relationships with all key stakeholders;
- Takes ownership to deliver an effective planned guest engagement program;
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
Требования
- Experience in Front office;
- Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style;
- Commitment to delivering exceptional guest service with a passion for the hospitality industry;
- Ability to find creative solutions with proven problem-solving capabilities offering support where required;
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy;
- Knowledge of Opera PMS is advantage;
- Fluent in Azerbaijani, English, Russian.
Супервайзер
Туризм
