• Manage daily front office operations (reception, concierge, bell service)
• Ensure exceptional resident satisfaction and service standards
• Develop and implement front office SOPs and service protocols
• Supervise, train, and evaluate front office team members
• Handle resident complaints professionally and proactively
• Coordinate with Housekeeping, Security, and Technical departments
• Prepare reports, KPIs, and operational performance analysis
• Ensure smooth check-in/check-out and guest management processes

Conditions:

• Reports to: Residence Manager
• Property Type: Flame Towers - Luxury Residential Building
• Location: Baku - Flame Towers

• Bachelor’s degree in Hospitality, Business Administration, or related field
• Minimum 3–5 years of experience in a similar role (hotel or premium residence preferred)
• Proficiency in Opera, Fidelio, or similar Property Management Systems
• Strong leadership and team management skills
• Fluent in Azerbaijani and English
• Excellent communication skills (English required)
• Strong problem-solving and decision-making skills
• High level of service orientation and professionalism
• Strong attention to detail and utmost discretion when dealing with VIP residents.
• A genuine passion for service and hospitality

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