• Consistently offer professional, friendly and engaging service
• Deliver service excellence, from check in to check out and everywhere in between
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Handle reservation modifications, cancellations, and special requests with a customer-centric approach
• Process payments and maintain accurate financial records
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
• Greet all guests as they enter and exit the hotel while ensuring service standards are followed
• Engage in conversation with first time visitors, showing them the lobby and offering directions as required
• Assist guests regarding hotel facilities and promotions in an informative and helpful way
• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per ACCOR Standards.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Complete management's long distance call vouchers and record them on the traffic sheet.
• Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
• Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
• To follow department policies, procedures and service standards
• To follow all safety policies 
• Other duties as assigned

• Exceptional communication skills both written, verbal and non-verbal.
• Prior use of Opera Cloud & TARS Database or similar PMS is preferred.
• Strong communication skills and pride in personal presentation
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
• Availability to work a seven day rotating roster including mornings, afternoons and overnight shifts (as requested)
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; higher education in hospitality management is a plus
• Attention to detail and strong organizational skills
• Professional appearance and positive attitude

Müraciət etmək istəyən namizədlər öz CV-ni "CV göndər📤" düyməsindən istifadə edərək göndərə bilər.

Diqqət! İşə düzəltmək məqsədi ilə heç bir şəxs və ya qurum sizdən əvvəlcədən ödəniş tələb edə bilməz!  Dələduzluq hallarından qorunmaq üçün diqqətli olun.