We are seeking a dedicated and reliable On-Call Service Representative to handle phone and email service requests during overnight hours. This role is crucial in ensuring that our drivers receive timely and effective support.
Responsibilities:

• Respond promptly to phone and email inquiries from drivers between 5 PM and 8 AM. (6 PM – 9 AM AZ time)
• Handle service requests related to fuel, road conditions, fines, Drivers Health issues, Traffic accidents and damage reports.
• Provide accurate information and solutions to driver’s issues.
• Escalate complex cases to appropriate departments as needed.
• If necessary, communicate with police officers regarding fines and traffic accidents. Communicate with gas station operators and other suppliers when necessary.

Conditions:

• Location: Jalil Mammadguluzade 102  str. Baku Azerbaijan (CityPoint Business centre)
• Salary: 1000 azn NETT

• Proven experience in customer service or a similar role.
• Excellent communication skills, both verbal and written (EN + RU necessary, other (DE, FR, IT - would be a bonus).
• Ability to work independently and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Comfortable working handling overnight shifts.
• Basic computer skills and familiarity with email.

Preferred Qualifications:

• Experience in the transport and logistics industry.
• Knowledge of road regulations and fines/penalties.
• Previous experience or good understanding of handling traffic accidents and vehicle damage claims (according to EU law).

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