Bakı,
Azərbaycan
21.05.25
-
21.06.25
İş haqqında məlumat
- Attends shift briefings to ensure hotel activities and operational requirements are known;
- Ensures all tasks on the daily checklist are carried in an efficient and timely manner (including but not exclusive to all reports, no shows/cancellation processing and spot checks);
- Records and processes reservations made by phone/fax/email, as well as amendments to reservations;
- Promptly attends all guest inquires & complaints within 12 hours ensuring solutions support both positive guest experience & revenue generation/retention ;
- Sells InterContinental Baku Hotel product and services for rooms, meeting halls and restaurant by using up-selling, cross-selling and suggestive selling techniques through coaching;
- Supports Director of S&M with relevant data during weekly revenue meetings and calls;
- Monitoring Upgrade on daily basis to eliminate loss of revenue;
- Recording team (KPI) Key performance indicator;
- Monitoring override of inventory on daily basis to avoid any overbookings;
- Performing arrival check i.e. 24hrs arrival check and reservation made yesterday;
- Balancing the OXI system to avoid any glitches in reservations or inventory;
- Monitoring and preparing rate change on daily basis;
- Prepare and execute action plans which increase reservation sales and associated business;
- Manage “no show” reservations by investigation and recording of same.
Tələblər
- Knowledge of hotel revenue systems and Opera PMS;
- Knowledge of OTA Insight, Travel Click and similar programs;
- Minimum 2 years call-centre or hotel operations experience;
- Minimum secondary education completed. Desired Bachelors;
- Intermediate knowledge of Microsoft Office;
- Excellent in writing and speaking English, Russian and Azerbaijani;
- Ability to work both independently and within a team environment.
