The customer service/sales representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department. You must be positive, energetic, and driven to be successful in a challenging and rewarding environment. You must be flexible and able to adjust to the quick and demanding changes of the business. You must be an excellent communicator with excellent phone etiquette and problem-solving skills. You must be able to work well in a collaborative and team-oriented environment. 

• Answer customer calls, e-mails, messages, provide fast and correct information to incoming customers’ inquiries;
• Make phone calls based on the received customers’ inquiries, register the customers’ details, create shipping labels, and convert the leads to the customers;
• Record call logs in Salesforce CRM;
• Follow up with the customers to achieve the greatest number of converted customers;
• Prepare and submit quotes, negotiate the price, and collect payments;
• Submit shipping labels to the customers and schedule their visits to the office ;
• Work closely with the accounting and technical departments to resolve different issues, including disputes;
• Provide timely feedback to the management team regarding service failures or customer concerns;
• Utilize all resources and tools to troubleshoot and diagnose customers’ issues;
• Identify and escalate priority issues;
• Collect testimonials from the customers;
• Schedule the data verification process and assist during the process as needed;
• Deliver exceptional customer service to build customer satisfaction and loyalty. 

Working Hours:

• Working hours are from 17:00 to 02:00 Baku Time (Monday to Friday);
• From the beginning of November, working hours will change from 18:00 to 03:00 Baku Time;
• This is an in-person position; remote work is not available.

Please submit your resume to the e-mail address in the Apply for job button. The subject of the sent e-mail should be Sales Representative – The US Office.

• Bachelor’s degree is required;
• Superb communication skills, written and verbal in English;
• The ideal candidate has native level American English with a background in technology and sales management and should live (study or work) in the US for at least 1 year;
• Good speed typing skills on QWERTY keyboard;
• Excellent computer skills, proficiency in MS Outlook, Word, and CRM software. 
• Must be able to prioritize tasks efficiently without direction;
• At least 2 years of experience working in a customer service (or similar) role or sales is a must;
• Strong work ethic, time management and organizational skills;
• Ability to work night shifts.